EMERGENCY OPERATIONS CENTER:

If you are in immediate need of shelter, water or food, call the Emergency Operations Center at 504-349-5360.

FEMA INTAKE CENTERS:

Jefferson Parish residents who need help applying for available assistance from FEMA are invited to the following locations:

Alario Center: 
Monday - Saturday from 9 a.m. - 6 p.m. 
2000 Segnette Blvd. Westwego, LA 70094

FEMA reps will be onsite to assist residents as needed, helping navigate the online registration process, answering questions about how homeowner insurance plays a role in available assistance, etc. For more information from FEMA, visit www.disasterassistance.gov.

These registration centers are available for those whose primary residence (renters and owners) sustained damage due to Hurricane Ida. Those who have a copy of their insurance policy should bring the documents for in-person registration assistance.

FEMA Disaster Recovery Centers (DRCs) are accessible facilities and mobile offices you can visit to learn more about FEMA and other disaster assistance programs. You may also visit to ask questions about your case. DRCs are set up in convenient areas after a disaster to make them easier to find. CLICK HERE for the DRC Locator Tool, which helps you find the hours, services, and locations of DRCs near you.

ADDITIONAL FEMA INFORMATION:

FEMA ASSISTANCE:

• To get survivor assistance, please call 1-800-621-3362 or go to www.distasterassistance.gov to register. Everyone in the parish is eligible.
• Need to have insurance information with you when you call
• List any family members who can talk on your behalf
• They will give you a FEMA registration number that you should keep safe, don’t lose it and don’t give it to anyone
• FEMA does not call individuals. If you get a call from FEMA, it is likely a scam.

CLICK HERE for a FEMA fact sheet that breaks down agencies, programs, phone numbers and website links that may assist.

TRANSITIONAL SHELTERING ASSISTANCE:

• FEMA has approved the Governor’s request to activate the FEMA Transitional Sheltering Assistance program – also known as TSA
• You cannot apply for this specific program
• After you register with FEMA, you will be notified if you qualify for temporary sheltering in a hotel.
• FEMA will notify you by an automated phone call, text message, and email; however, FEMA does not find a hotel room for you.
• If you are eligible, you must find and book your own hotel room
• The list of participating hotels is posted at FEMAEvacHotels.com
• To be eligible, the hotel must be located in the following states: Louisiana, Alabama, Arkansas, Georgia, Florida, Mississippi, New Mexico, Oklahoma, Tennessee and Texas.
• FEMA Transitional Sheltering Assistance is not a lodging reimbursement program – and will not pay you for hotel expenses
• FEMA pays the hotels directly

You Asked: I’m a renter, can I get assistance from FEMA

Resources to Assist Your Recovery

DSNAP INFORMATION:

The Louisiana Department of Children and Family Services (DCFS) received federal approval to begin Disaster Supplemental Nutrition Assistance Program (DSNAP) operations to provide additional food aid to families impacted by Hurricane Ida. The USDA Food and Nutrition Service (FNS) approved a DSNAP operation for Jefferson Parish.

Residents are encouraged, but not required, to take the following steps before calling to apply for DSNAP:

• Pre-register online first. Step-by-step instructions can be found at www.dcfs.la.gov/DSNAP.
• Download the LA Wallet mobile app for identity and residency verification. Information on the app, including download links, can be found at LAWallet.com
• Gather all information needed for the application. A list of what is needed can be found in the FAQs at www.dcfs.la.gov/DSNAP

CLICK HERE for more information. 

COMMUNITY RESOURCES (As of 9/20/21 at 3:30PM):

Mental Health:

• LA Spirit has a 24/7 hotline for mental health support at 1-800-256-2522
• CrisisText Line: Text REACHOUT to 741-741

Medicaid Assistance

Click here for a list of frequently asked questions, information and contact numbers.

Second Harvest Food Bank

Second Harvest Food Bank is actively responding to the impact of Hurricane Ida. For help with getting food dial 504-734-1322 (menu option #1) or visit www.nohunger.org/gethelp

SURVIVOR RESOURCES: 

• Louisiana 2-1-1: referrals to basic and disaster immediate needs resources in local area (food, points of distribution, transportation, etc.)
• Shelter Information: Text LASHELTER to 898-211
• Crisis Cleanup: volunteers to assist with muck/gut, debris removal, tarp install, etc. Deadline is October 8. Services are free, but not guaranteed. Hotline: 844-965-1386
• Out of State Survivors to call Louisiana 2-1-1: 800-755-5175
• Disaster Legal Services: 1-800-310-7029
• Disaster Unemployment: Deadline to apply is November 2. Hotline: 1-866-783-5567
• Disaster Distress Helpline: 1-800-985-5990
• Operation Blue Roof: Deadline to apply is September 30. Hotline: 888-766-3258
• Emergency Management Disability & Aging Coalition: 1-800-270-6185
• Emergency Prescription Assistance Program (EPAP): 1-855-793-7470
• Disaster Supplemental Nutrition Assistance Program (DSNAP): 1-888-524-3578
• Small Business Administration Disaster Assistance: 1-800-659-2955
• Operation Hope: financial disaster recovery resources. Hotline: 888-388-4673
• Louisiana Dept. of Health State Registrar and Vital Records: replacement of birth/death/marriage certificates and other vital documents. Hotline: 225-342-9500
• Louisiana Housing Corporation: resources for rental housing, homeownership, weatherization and energy assistance. Hotline: 888-454-2001
• Louisiana Office of Aging & Adult Services: helps connect individuals who need assistance with state and local area agencies on aging and community-based organizations. Hotline: 866-758-5035
• Louisiana Department of Insurance: general consumer information, insurance, complaints and consumer updates. Hotline: 225-342-5900
• Governor’s Office of Disability Affairs: education and resources for survivors with access and functional needs. Hotline: 225-219-7550