East Bank Office
Joseph S. Yenni Building
1221 Elmwood Park Blvd., Suite 517
Jefferson, LA 70123
Phone: (504) 736-6180
Fax:     (504) 736-6125

West Bank Office
General Government Building
200 Derbigny St., Suite 3400
Gretna, LA 70053
Phone: (504) 736-6180

Nicole C. Thompson, Director


Nordette Adams, Training Specialist III (ext. 86128)
Duane Darcey, Training Specialist II (ext. 86126)

The Training Division of Human Resource Management provides courses in order to keep Jefferson Parish civil service employees educated and informed of new laws, regulations, and workplace responsibilities. The four categories of programs listed below are:

  • Required Programs for All Civil Service Employees
  • Elective Programs for All Civil Service Employees
  • Required Programs for Supervisors
  • Elective Programs for Supervisors

The year round training schedule for supervisors is posted at the bottom of this site. Contact the Training Division for more information.


Required Programs for All Civil Service Employees 


The Department of Human Resource Management conducts an orientation program for all new employees. This program provides employees with a basic understanding of how Parish government works, of requirements and expectations placed upon employees, and of the benefits that are extended to employees.

Drug Awareness
As part of the implementation of the Drug-Free Workplace Act, Human Resources presents a drug awareness program for all employees. The program is designed to inform employees about the problems and dangers that arise from substance abuse. The program explains the Parish's substance use policies, drug and alcohol testing procedures, and policies for reporting medications.

Performance Evaluation
This class explains the basic points of the Parish's performance appraisal system to employees. Employees are presented with the Universal and Supplemental Performance Factors, the four rating levels, the five overall evaluation levels, and both the positive and negative consequences for the various ratings.


Elective Programs for All Civil Service Employees

  • Business English
  • Customer Service
  • Professional Telephone Skills
  • Trends in Business Writing
  • How's My Driving: Customer service behind the wheel

These programs are available periodically based on need or request.


Required Programs for Supervisors*

Supervisor* - In general, one who directs the immediate activities of employees. First-level supervisors direct the work of non-managerial, operative employees. First-level supervisors include the job class of Foreman. Upper-level supervisors/managers are those whose primary responsibility is to direct the activities of other supervisors/managers.


Basic Supervision

Basic Supervision is a ten-session program that provides the foundation for all employees entering into a supervisory position. All newly appointed supervisors should complete this program during their probationary period.

The topics are as follows:

  1. The Role of the Supervisor (January and July)
  2. Supervisors as Trainers (January and July)
  3. Safety (April and October)
  4. Discipline and Documentation (February and August)
  5. Communication and Motivation (February and August)
  6. Substance Use Awareness (March and September)
  7. Attendance and Absenteeism (April and October)
  8. Customer Service (March and September)
  9. Performance Appraisal (May and November)
  10. Workplace Harassment (May and November)

Workplace Harassment and Discrimination

Workplace Harassment and Discrimination stresses the liability of the Parish and the offender. Not only sexual harassment but all types of harassment are prohibited by the Parish, including harassment specified by Title VII of the Civil Rights Act. Harassment and Discrimination training is mandatory for all Parish supervisors every two years.

Substance Use Awareness

This class is designed to educate supervisors about their role in handling suspicion of substance use on the job. It also insures that supervisors are aware of the Parish's substance use and drug-testing policies.


Elective Programs for Supervisors

  • Strategies for Delegation
  • Effective Leadership
  • Techniques of Documentation
  • Legal and Effective Interviewing
  • Understanding the ADA and FMLA
  • Conducting Workplace Investigations