Water Department


Sidney Bazley, Interim Director

East Bank Office
Joseph S. Yenni Building
1221 Elmwood Pk. Blvd., Suite 909
Jefferson, LA 70123
Lobby Hours: 8:30am - 4:00pm
Phone Hours: 8:30am - 4:30pm
Phone:         (504) 736-6060
After Hours: (504) 838-4363
E-mail: JPWater@jeffparish.net

West Bank Office
4500 Westbank Expressway
Marrero, LA 70072
Lobby Hours: 8:30am - 4:00pm
Phone Hours: 8:30am - 4:30pm
Phone:        (504) 736-6060
After hours: (504) 349-5081

Payment Center (Drive-Up Only)
721 Terry Parkway
Terrytown, LA 70056
Drive-Up Hours: 9:00am - 4:00pm

Jefferson Parish Water Department has provided high quality drinking water to the residents of Jefferson Parish for over 60 years without any major interruptions in service. Despite the variable water quality of the Mississippi River, drinking water in Jefferson Parish has continued to be of a very high quality. Jefferson Parish produces and delivers a high quality, reliable water supply to all residences, businesses and industries located within the Parish on the East and West Banks of the Mississippi River. Currently, the water department provides water utility services to approximately 140,000 accounts.

The East Bank's four water plants purification complex is located at 3600 Jefferson Highway. These plants were constructed in 1951, 1955, 1965, and 1969, respectively. The West Bank's two water plants purification complex is located at 4500 Westbank Expressway in Marrero. The two plants were constructed in 1958 and 1971, respectively. Present rated production capacity for the East Bank is 87 million gallons per day and the rated production capacity for the West Bank complex is 61 million gallons per day.

The Jefferson Parish distribution system contains approximately 1,600 miles of water mains 20,000 valves, and 15,000 hydrants.

The Water Department Customer Service number for both East Bank and West Bank accounts is 736-6060. Call this number for information regarding new service, for turning water on or off, reporting a water problem, or to speak with a customer service representative. Please use this number during regular office hours of 8:30 am to 4:30 pm. Lobby hours in the East Bank and West Bank offices are 8:30 am to 4:00 pm.

Jefferson Parish Water Department Locations:

Eastbank:

1221 Elmwood Park Blvd., Suite 103
Lobby Hours: 8:30am - 4:00pm
Phone Hours: 8:30am - 4:30pm, Call 504-736-6060
After Hours: Call 504-838-4363

Westbank:

4500 Westbank Expressway
Lobby Hours: 8:30am - 4:00pm
Phone Hours: 8:30am - 4:30pm, Call 504-736-6060
After Hours: Call 504-349-5081

Payment Center:

(Drive-Up Only) 721 Terry Parkway
Drive-Up Hours: 9:00 am - 4:00 pm

AWWA (American Water Works Association)

Five Most Frequently Asked Questions and Answers:

  1. Why don't I have water?

    This could be due to nonpayment of your water bill, deposit not paid, or a broken water line.

  2. Why is my water bill so high?

    High consumption or a water leak.

  3. Why are there so many charges on the water bill such as sewerage recycling garbage recreation?

    To make one common utility bill.

    For questions about your garbage service or charges for garbage on your bill, please go <HERE> or call the Department of Environmental Affairs at (504) 731-4612.

  4. Can you adjust the water meter box?

    Yes, Call (504)736-6060 for help with this problem.

  5. How to report a water leak?

    To report a water leak contact:

    Eastbank:

    Lobby Hours 8:30am - 4:00pm
    Phone Hours 8:30am - 4:30pm, call 504-736-6060
    After Hours call 504-838-4363

    Westbank:

    Lobby Hours 8:30am - 4:00pm
    Phone Hours 8:30am - 4:30pm, call 504-736-6060
    After Hours call 504-349-5081